Start where the work gets stuck.
A waiting inquiry, a missing document, or the same record entered twice: start with a recurring problem your team can describe. These are capabilities to use within an agreed workflow. They are not separate products or a shopping list of things every business needs.
The systems your customers meet.
Try the reply, scheduling, and reminder features in your current tools first. Custom work is worth considering when those features cannot handle the handoffs and exceptions, and the recurring burden justifies the investment.
24/7 AI receptionist
Before The phone rings while everyone is on a job. The caller gets voicemail, and most people won’t leave one.
After Routine calls are handled within the agreed service scope: common questions, available appointments, and handoffs to a person when the request needs one.
Website chat & booking agent
Before Your website answers nothing. A visitor with a question at 9pm leaves and forgets you by breakfast.
After The agent answers supported questions using your approved services, prices, and policies, then offers available appointments within agreed booking rules.
Lead response and follow-up
Before An inquiry waits while staff find the details, decide who owns it, and prepare a reply. The customer is still waiting even if a draft is ready.
After Replies are prepared from approved business information. Your team reviews drafts; agreed routine inquiries can receive automatic responses, with escalation and stop rules.
Missed-call text-back
Before A call you couldn’t take is just gone. No name, no number worth chasing, no second chance.
After Eligible missed calls trigger an approved follow-up text, with a reply route and booking link. Timing, exclusions, and stop rules are agreed in scope.
Review & reputation agent
Before Happy customers forget to leave reviews. Unhappy ones don’t.
After It invites customers to leave an honest review after the job, gives everyone the same review opportunity, and drafts your responses. Service issues go to your team separately.
If it runs on a phone, a form, an inbox, or a calendar…
…first check whether your current software can handle it. A simple reminder or booking link rarely needs a custom build. The audit can investigate the cases that need more work.
Illustrative builds, not client claims. What we’d actually build is whatever your free assessment shows is worth building first.
The machinery behind it.
Choose only the components your workflow needs. Existing software may already cover part or all of the job; private infrastructure needs its own justification. A multi-department system is scoped separately as The Full Back Office — From $95,000, four taken per year.
Private AI server
A machine in your building, bought in your name, configured to run open-source AI models locally. Other vendors rent you a seat on their server. This one is your property from the first day.
Data privacy filter
Sits between your people and any AI model. Supported identifiers are detected and removed from prompts and documents before processing. The scope defines local or external model use; filtering reduces exposure but cannot guarantee perfect detection.
Company knowledge base
Everything the company knows, in a form AI can use: the structured records and the emails, notes, and policies around them, joined so one question can cross both. Your business remembers more than any one person in it. This is where that memory goes so it can be asked.
Slack & Teams integration
Prepared work and approvals arrive in the Slack or Teams channels your team already uses. Staff learn what to review, how to correct work, and when to escalate.
Private company chat
Your own chat interface: on your server, behind your filter, connected to your knowledge base. What your staff wanted from the consumer chatbots, without the part where your customer data leaves the building.
Business system connectors
QuickBooks first, because that is where Main Street keeps its books. Reconciliation prepared, invoices chased, reports drafted — nothing posts until a person approves it. More connectors as your stack requires.
Testing & monitoring
Stress tests that run against your system on a schedule, results on a dashboard you can open yourself, and an audit trail behind every action. Included with every build, because a system nobody is testing is a system nobody should trust.
It prepares. You decide.
Every build has an agreed operating boundary. Routine replies and bookings can run within that boundary. Consequential decisions and exceptions go to a person for approval. The scope makes clear what the system can do and who remains accountable.
These are workflow patterns, not results claims. The back-office components are demonstrated in MARCUS, the 14-agent system across 7 departments at B:Side Capital. Front-of-house examples show additional capabilities to discuss during scoping.
One catalog. The same three doors.
A scoped engagement can include several capabilities. The published ranges describe the audit, sprint, or ongoing service; they are not prices to multiply by the number of items you choose.
AI Readiness Audit
Maps your workflows and names which catalog items actually pay — and which don’t. $3,500–$8,500, and the plan is yours whether or not you build with us.
AI Implementation Sprint
Builds the chosen items inside your real operation, at a fixed quote in writing: $18,000–$60,000.
If a scoped workflow is not live in your operation within 90 days, we keep building at no charge until it is.
Managed Services
An AI system does not sit still: models change, vendors change, your business changes. Every month it gets tested, patched, corrected, and extended — with a one-page report of what ran and what it caught. From $1,500/month, no lock-in.
Describe the work before choosing the build. Your free plan recommends a practical first step, what still needs checking, and whether a simpler fix makes sense. Emailed within 24 hours; no call required.
We reply within 24 hours. A fixed quote follows an agreed scope, before paid work begins.
— Christopher Myers, Founder