The Ampersand.
Plain-English essays on how AI works, where it helps a business, and the decisions a machine should never make. Written by Christopher Myers.
Searches titles, summaries, and full essay text.
What Data Can AI Access in Your Business?
What data can AI access in your business? Learn what stays in scope, what must be restricted, and how to set practical controls before safe deployment.
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Route AI Exceptions Without Losing Control
Route AI exceptions with clear rules, human review, and audit trails. Cut manual triage without letting automation make unaccountable decisions alone.
AI Agents Versus Chatbots for Small Business
AI agents versus chatbots: learn the operational differences, costs, controls, and use cases that help small businesses choose systems that deliver value.
Secure AI Connections That Work in Real Operations
Secure AI connections let your business automate real work without sending sensitive data into uncontrolled tools or removing people from decisions daily.
Who Owns AI Decisions When Work Is Automated?
Who owns AI decisions when software starts moving work? Set authority, escalation rules, and audit trails before automation creates expensive mistakes.
AI Workflow Ownership Model: Who Owns What?
A practical AI workflow ownership model assigns decisions, data, exceptions, and maintenance before automation creates risk, rework, or costly confusion.
How to Monitor Agent Accuracy Without Guesswork
Learn how to monitor agent accuracy with clear test sets, risk-based review, drift alerts, and human controls that protect customers and operations daily.
Keep a place for good judgment.
Free essays on building durable things in a noisy time.
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