Company Knowledge Base
A company knowledge base is everything your business knows, put into a form AI can actually use: the structured records in your systems and the unstructured material around them — emails, notes, policies, job files — joined so a single question can cross both. It is the component that lets the rest of the catalog answer from your business rather than from the internet.
Where this one earns its keep.
Every sector we work in has a version of this problem. These four feel it hardest, and they are where we have built it most often.
What it costs when the answer lives in someone's head.
No invented example here. The method is below; the numbers are yours to put into it.
What to count. times a week someone asks a colleague a question the records already answer × both people's time. That is the arithmetic, and it is yours to run — we would rather hand you the method than a number invented for a page.
The ROI calculator models the same shape across a whole team, and its assumptions are published in full underneath it. The number that actually matters comes out of an AI Readiness Audit, which measures your workflows instead of averaging them.
Discover, build, evolve.
The same three phases as every other engagement. Nothing about this build gets its own process.
Discover. We walk the workflow as it runs today — who touches it, where it stalls, what it costs when it slips. That is the AI Readiness Audit, and it ends in a written document you own.
Build. A fixed quote in writing before work begins, then the system goes into your real operation rather than a demo environment. A person stays in the loop on anything a customer sees.
Evolve. Once it is live it needs watching: what it handles, what it escalates, what changed in your business since. That is Managed Services, and it is optional.
Delivered through AI Implementation Sprint.
This build has no price of its own. It is scoped and delivered inside a published service, at the published price.
An AI Readiness Audit runs $3,500–$8,500 and tells you whether this build is the right first move. The build itself is delivered in AI Implementation Sprint. $18,000–$60,000, quoted fixed in writing before work begins.
Company Knowledge Base, asked plainly.
01Do we have to reorganise our files first?
No. If a business could tidy its records it would already have done it. The build works against what you have, which is the reason it takes a sprint rather than an afternoon.
02Where does it live?
On your server, behind your filter. A knowledge base is the most sensitive thing in the catalog because it concentrates everything, which is exactly why it should not sit on somebody else's hardware.
03What happens when a policy changes?
You change the document and the answers change with it. That is the point of answering from your records rather than from a script somebody wrote once.
04What does it cost?
It is delivered through an AI Implementation Sprint, quoted fixed in writing before work begins.
30 minutes. A straight answer.
A senior advisor walks your workflows and tells you whether this build is worth doing — including when the answer is not yet.